Frequently Asked Questions

1. What is The Glamping Nomad?

The Glamping Nomad provides a convenient and comfortable glamping experience at The Basin Campground, located within Ku-ring-gai Chase National Park, on Sydney's Northern Beaches.

We set up your glamping tent before your arrival and pack everything down after your stay. Depending on your selected package, your tent may include comfortable mattresses, fresh cotton linen, warm duvets, blankets, LED lanterns and solar-powered fairy lights.

Simply arrive, settle in and enjoy your camping experience.

2. Where is The Basin Campground?

The Basin Campground is a beautiful waterfront camping destination within Ku-ring-gai Chase National Park, north of Sydney.

Surrounded by bushland and located beside Pittwater, it is a wonderful place to enjoy swimming, walking, wildlife and time outdoors with family and friends.

3. How do I get to The Basin Campground?

One of the special things about The Basin is that it is only accessible by boat or on foot. There is no direct vehicle access to the campground.

You can travel by ferry or private boat, or walk through Ku-ring-gai Chase National Park from the West Head area.

Because carrying camping equipment can be challenging, booking glamping with The Glamping Nomad is a convenient way to enjoy The Basin without having to transport your own tent, bedding and bulky camping gear.

We recommend checking current ferry timetables, walking track conditions and access information before your trip.

4. Do I need to bring my own tent or camping equipment?

No! That's the beauty of glamping with The Glamping Nomad.

Your selected glamping tent is set up and ready for you when you arrive. We take care of the tent setup and pack-down, so you don't need to carry or assemble your own tent.

Your package includes the items specified in your chosen glamping package. Please check the package details before booking to see exactly what is provided.

You will still need to bring your personal belongings, food, drinks, toiletries and any other items not included in your package.

Camping equipment such a camping tables, chairs and esky can be hire from The Glamping Nomad.

5. Do I need to book a campsite separately?

Yes. Your glamping tent booking with The Glamping Nomad is separate from your campground reservation.

You must book and pay for your campsite directly through NSW National Parks and Wildlife Service (NPWS) using the official booking system for The Basin Campground.

Please ensure your campsite reservation covers the same dates as your glamping booking.

Campground fees are separate from our glamping hire fees.

6. When can I check in and check out?

Our standard check-in time is from 3:00 pm, and check-out is by 10:00 am.

If you require an earlier arrival or later departure, please contact us before your stay. We will do our best to accommodate your request, subject to availability and setup schedules.

7. Can I book glamping for a family or group of friends?

Absolutely! The Basin is a wonderful destination for a family getaway, a weekend with friends or a special occasion surrounded by nature.

We can help you explore suitable tent packages for your group, subject to availability and campground requirements.

For larger groups, we recommend contacting us before booking so we can discuss your requirements and help coordinate the glamping arrangements. Just fill in the group booking form or email us at hello@theglampingnomad.com.au

8. Can I organise glamping for a school group or private event?

Yes! The Glamping Nomad welcomes enquiries for suitable group bookings, including school community weekends, family gatherings, private functions and other special events. We can discuss the number of tents required, preferred dates, package options and any additional arrangements.

Please contact us through our Group Bookings and Events enquiry page to tell us about your plans or email us at hello@theglampingnomad.com.au

All group arrangements are subject to availability, campground rules and any applicable approvals.

9. Can I hire extra camping equipment?

Selected additional items may be available to complement your glamping package, such as camping tables, chairs and an esky.

Availability may vary, so please select any extras when booking or contact us in advance to discuss your requirements.

We recommend organising any additional equipment before your trip, particularly because The Basin is not accessible by car.

10. What should I bring for my glamping stay?

Although your tent and selected comforts are provided, you'll still need to bring your personal camping essentials.

We recommend packing:

  • Clothing suitable for the weather.

  • Toiletries and a towel.

  • Food, snacks and drinking water. There is barbecue facilities onsite

  • Sunscreen, insect repellent and a hat.

  • Comfortable walking shoes.

  • Swimwear if you plan to enjoy the water.

  • Any personal medication or essential items.

  • A torch and any other personal items you prefer to have with you.

Remember that you'll need to carry your belongings from your boat or walking access point to the campground, so packing light is a good idea.

Check your chosen package before departure to avoid bringing items that are already included.

11. Is The Basin suitable for children?

The Basin is a popular destination for families who enjoy outdoor adventures and spending time in nature.

However, it is a natural campground with waterfront areas, walking tracks and wildlife. Children should always be supervised by a responsible adult, particularly near the water and around uneven terrain.

Families should check current campground information and consider the needs and abilities of everyone travelling before making a booking.

12. What happens if it rains during my stay?

The Basin is an outdoor destination, and weather conditions can change.

Our tents are designed for camping use, but they cannot guarantee protection in every weather condition. We recommend checking the forecast before your trip and packing suitable clothing.

If severe weather, unsafe conditions or a campground closure affects your booking, please contact us. We will discuss the available options in accordance with our booking terms and applicable consumer law.

Please review our Terms and Conditions and cancellation policy before booking.

13. What happens if I need to cancel or change my booking?

If your plans change, please contact The Glamping Nomad as soon as possible.

Changes to dates, packages or tent numbers are subject to availability. Cancellation fees and refund entitlements are governed by the cancellation policy applicable to your booking, subject to Australian Consumer Law.

Please remember that your NPWS campsite reservation is separate from your glamping booking. You will need to manage any campsite cancellation or amendment directly with NPWS.

14. Do I need to protect the tent from wildlife?

Yes. The Basin is home to native wildlife, including wallabies, and animals may approach campsites in search of food.

To help protect wildlife and keep your tent clean, please:

  • Keep food and drinks out of the tent.

  • Store food securely in accordance with campground guidance.

  • Zip the tent closed whenever you leave, even for a short time.

  • Secure the padlock when leaving the tent.

  • Never feed or disturb wildlife.

  • Take all rubbish with you or dispose of it in designated facilities.

These simple steps help protect the animals and keep your glamping experience enjoyable.

15. Is glamping at The Basin environmentally friendly?

Glamping can make it easier to enjoy the outdoors without purchasing and transporting a full set of camping equipment for every trip.

At The Glamping Nomad, we aim to help guests experience nature while encouraging responsible camping practices and respect for the surrounding national park.

We ask every guest to minimise waste, respect native wildlife, follow campground rules and leave the environment as they found it.

16. How do I book glamping at The Basin?

Booking is simple!

  1. Book your campsite separately through the official NPWS booking system.Choose your preferred dates.

  2. Browse our glamping packages and select the one that suits your needs.

  3. Choose the number of tents and any available extras.

  4. Complete your glamping reservation through our online booking system.

Once your booking is confirmed, you can look forward to arriving at your prepared tent and enjoying a relaxing escape surrounded by nature.

We recommend booking early for weekends, school holidays and long weekends, as availability may be limited.

17. Who do I contact if I have another question?

If you can't find the answer you're looking for, we'd love to hear from you.

Contact The Glamping Nomad through our website enquiry form or email us at hello@theglampingnomad.com.au and tell us about your planned stay, group booking or special event. We're happy to help you find the right glamping package for your next adventure at The Basin.